your mission

Revv is an online donation platform that helps customers fund their movement. Whether it’s a nonprofit or a political organization, we provide the tools to turbo charge digital fundraising. On the Customer Success team your job is to help our customers navigate the platform and reach their fundraising goals while building a relationship with them and ensuring retention. 

success in the first six months:

  • Become knowledgeable about the product and be able to speak fluently about its functionality externally.
  • Learn to give product presentations to incoming customers and assigned accounts.
  • Successfully troubleshoot problems for our customers and their donors through Intercom.
  • Begin managing a book of business, maintaining excellent performance metrics among our top accounts.

key activities to deliver this success:

  • Dive into the platform and learn all of it functionality.
  • Juggle multiple high-caliber accounts at once.
  • Develop a superb order of task completion that aligns with the departments overarching goals.
  • Proactively schedule Business Reviews with accounts and identify/mitigate churn risks.
  • Monitor fundraising performance of accounts and identify areas for improvements.
  • Be willing to help out in other departments as needed — we’re a small team, go the extra mile to help one another out, even if it means jumping into unfamiliar territory.

about revv:

Revv is the fundraising and donor platform that leading campaigns, nonprofits, and causes use to raise more money online. Revv’s technology has dramatically increased conversions for organizations through effective new features and is continually innovating in the fundraising industry. Revv is a small team made up of top-notch talent who wear many hats and are looking to add only the best, determined problem-solvers to the team. Revv’s culture is very much focused on individual growth along with the company’s expansion and is an environment that puts an immense amount of responsibility and trust in individual capability.

Sound like the job for you?

Revv powers some of the most high-profile causes in the world, giving you a chance to show off your skills writing code that will make a difference. We're looking for someone who's dedicated to writing code with the thoughtfulness and attention to detail scaling a high-profile payments app requires.

Every cause has potential. A cause that reaches their potential is better-funded, thinks creatively, does innovative things, and makes a difference. Code written by Revv's engineers helps fuel the realization of that vision

Send us a link to your resume or portfolio to become part of our talent pool.

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